Returns and Deliveries
Introduction
For legal reasons, we have to write our Returns and Deliveries Policy in quite boring language. (Sorry.)
Before you return your Plantables box:
If you notice that your Plantables plant is looking unhealthy (or you’re unhappy with any aspect of our service), you can get in touch with our team of Plant Experts at plantdoctor@plantables.com.
If you can take a quick picture, attach it to your email. That way, we can accurately diagnose what’s wrong with your plant.
If there’s something you can do to help it flourish, we’ll let you know.
If not, we’ll send a replacement box to your door as soon as the plants have grown.
Delivery Policy
Please note, we do not guarantee delivery on your chosen date. (The date you choose at the checkout is only an approximate delivery date.)
We’ll always aim to deliver your boxes on the date you chose, but sometimes we might deliver them a day or two early or late.
Because, although our boxes have been designed to keep your plants healthy on their roadtrip to your front door, if you live further afield, the shipping company might leave your plants in a warehouse over the weekend.
This means that they might arrive thirsty, wilted and not in an ideal condition to grow brag-worthy fruits and veggies.
To avoid this, we will sometimes ship your plants to arrive on a different date, avoiding that lengthy stay in a dark warehouse and guaranteeing that your plants arrive happy, healthy and ready to plant right away.
General Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your Plantables boxes arrived, unfortunately we can’t offer you a refund or exchange.
(We can, however, offer you advice on how to nurse your Plantables plant back to health. Just email plantdoctor@plantables.com with a picture.)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and credit will be applied to your credit card (or original method of payment) within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If it’s not in your account, contact your credit card company. (Sometimes, it takes some time before your refund is officially posted.)
After that, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
hello@plantables.com. (Make sure to include your Order Number in the email.)
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace plants if they are defective or damaged. If you need to exchange it for the same item, send us an email at plantdoctors@plantables.com.
To return your plants, send them to: 5894 Douglas Line, Lambton Shores,, Lambton, ON, ON N0N 1J5, Canada.
Shipping
To return your product, you should mail your product to: 5894 Douglas Line, Lambton Shores, Lambton, ON, ON N0N 1J5, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
